Call Quality Issues — What to Check
Check these things if you're experiencing poor call quality.
If you're experiencing poor call quality (echo, delay, robotic voices, or dropped calls), try these checks.
Step 1 — Check your internet connection
VoIP calls require a stable internet connection. Run a speed test at https://www.speedtest.net. You need at least 100 kbps upload per active call.
Step 2 — Use a wired connection
If your phone is connected via WiFi, switch to a wired Ethernet connection. WiFi can cause jitter and packet loss.
Step 3 — Close bandwidth-heavy applications
Video streaming, large file uploads, and cloud backups can compete with VoIP traffic.
Step 4 — Check your headset
Try a different headset or use the desk phone handset to rule out hardware issues.
Step 5 — Note the pattern
When you raise a ticket, include: what the issue sounds like (echo, delay, robotic, cutting out), whether it happens on all calls or specific numbers, the time of day it typically occurs, and your extension number.
Still need help? Email support@edisonnetworks.net or call 0203 026 6317.