---
title: Getting Support | Edison Networks Support
description: How to reach us, what to expect, and how we prioritise your requests
---

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1. [Edison Networks Support](https://pages.edisonnetworks.net/support)
2. [Getting Support](https://pages.edisonnetworks.net/support/getting-support)

# Getting Support

 How to reach us, what to expect, and how we prioritise your requests

- [Our SLA Response and Resolution Times](https://pages.edisonnetworks.net/support/our-sla-response-and-resolution-times)
- [How to Escalate a Ticket](https://pages.edisonnetworks.net/support/how-to-escalate-a-ticket)
- [Out-of-Hours Support](https://pages.edisonnetworks.net/support/out-of-hours-support)
- [How to Log a Support Ticket](https://pages.edisonnetworks.net/support/how-to-log-a-support-ticket)
- [Understanding Priority Levels (P1-P4)](https://pages.edisonnetworks.net/support/understanding-priority-levels-p1-p4)
- [What Information to Include When Raising a Ticket](https://pages.edisonnetworks.net/support/what-information-to-include-when-raising-a-ticket)

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- [Email & Microsoft 365](https://pages.edisonnetworks.net/support/email-microsoft-365)

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# Edison Networks Ltd

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