How to Request a Change (Hardware Software Access)
Request changes to your IT setup through support.
To request any change to your IT setup, email support@edisonnetworks.net with the details.
Examples of changes we handle
- New software installation
- Access to a shared drive or system
- Hardware requests (new laptop, monitor, keyboard)
- Email distribution list changes
- Firewall rule changes
- WiFi password updates
What to include in your request
- What you need changed
- Who it's for
- Why it's needed (helps us prioritise)
- Any deadline
Changes are logged as Service Request tickets and are typically completed within 24-72 hours depending on complexity. Hardware orders may take longer if procurement is required.
Still need help? Email support@edisonnetworks.net or call 0203 026 6317.