How to Reset Your Password
If you've forgotten your Microsoft 365 password follow these steps.
Self-Service Password Reset (if enabled)
- Go to https://aka.ms/sspr
- Enter your email address
- Complete the verification (text message, authenticator app, or alternative email)
- Choose a new password
- Your new password must be at least 8 characters and include a mix of uppercase, lowercase, and numbers
If self-service reset isn't available
Email support@edisonnetworks.net or call 0203 026 6317 and we'll reset it for you. For security, we'll verify your identity before making the change.
After resetting your password
- Update the password on all your devices (laptop, phone, tablet)
- If you use Outlook on your phone, you may need to remove and re-add the account
- Your new password will sync across all Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive)
Still need help? Email support@edisonnetworks.net or call 0203 026 6317.