Internet Running Slow — What to Check Before Calling
Quick checks to help diagnose slow internet issues.
If your internet feels slow, these quick checks can help us diagnose the problem faster.
Step 1 — Run a speed test
Go to https://www.speedtest.net and run a test. Note down the download speed, upload speed, and ping. Include these in your ticket.
Step 2 — Check if it's just you
Ask colleagues if they're also experiencing slowness. If it's just your device, the issue is likely local.
Step 3 — Try a wired connection
If you're on WiFi, plug in an Ethernet cable and test again. If wired is fast but WiFi is slow, the issue is with the wireless network.
Step 4 — Close unnecessary applications
Video streaming, large downloads, and cloud sync (OneDrive, Dropbox) can consume significant bandwidth.
Step 5 — Restart your device
A restart clears temporary network issues and refreshes your connection.
When to raise a ticket: Speed test shows significantly lower results, multiple users affected, or the issue persists after these steps. Include your speed test results.
Still need help? Email support@edisonnetworks.net or call 0203 026 6317.