---
title: No Internet — Reboot Sequence
description: Follow this reboot sequence when your entire office has lost internet.
---

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# No Internet — Reboot Sequence

## If your entire office has lost internet follow this reboot sequence.

If your entire office has lost internet, follow this reboot sequence before raising a ticket. Wait 2 minutes between each step.

### Step 1 — Check the obvious

- Are the router and switch lights on? If not, check the power cables.
- Has there been a power cut?

### Step 2 — Reboot the router

1. Unplug the power cable from the back of the router
2. Wait 30 seconds
3. Plug it back in
4. Wait 2-3 minutes for it to fully restart (lights will stabilise)

### Step 3 — Reboot the network switch

1. Unplug the power from the switch (the device your Ethernet cables plug into)
2. Wait 30 seconds
3. Plug it back in
4. Wait 1-2 minutes

### Step 4 — Test the connection

Try loading a website from a wired device. If it works, the issue was temporary.

**If it's still not working:** Raise a P1 (Urgent) ticket immediately by calling **0203 026 6317**. Include which lights are on/off on the router, whether any devices can connect, and when the issue started.

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