Out-of-Hours Support

Our standard support hours are Monday to Friday, 9:00 AM to 5:30 PM.

P1 (Urgent) issues outside of these hours

For complete service outages affecting your entire business, call 0203 026 6317. If your issue qualifies as P1, we will respond as quickly as possible.

Non-urgent issues outside of hours

Email support@edisonnetworks.net and your ticket will be picked up at the start of the next working day.

Planned maintenance

We occasionally perform maintenance outside of business hours. You will always be notified in advance of any planned work that may affect your services.

Still need help? Email support@edisonnetworks.net or call 0203 026 6317.