---
title: Printer Showing Offline — Troubleshooting
description: Troubleshoot a printer showing as offline on your computer.
---

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# Printer Showing Offline — Troubleshooting

## Try these steps if your printer shows as offline.

If your printer shows as 'Offline' on your computer, try these steps.

### Step 1 — Check the printer is on

Make sure the printer is powered on and the display shows 'Ready' or similar.

### Step 2 — Check the connection

- For network printers: ensure the Ethernet cable is plugged in and the network light is on
- For USB printers: try a different USB port

### Step 3 — Restart the printer

Turn the printer off, wait 30 seconds, and turn it back on.

### Step 4 — Set the printer as default

1. Go to **Settings** \> **Bluetooth & Devices** \> **Printers & Scanners**
2. Click on your printer
3. Click **Set as default**

### Step 5 — Restart the Print Spooler

1. Press Windows + R, type `services.msc` and press Enter
2. Find **Print Spooler** in the list
3. Right-click and select **Restart**

### Step 6 — Remove and re-add the printer

If none of the above works, remove the printer from your device and add it again.

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