Printer Showing Offline — Troubleshooting

If your printer shows as 'Offline' on your computer, try these steps.

Step 1 — Check the printer is on

Make sure the printer is powered on and the display shows 'Ready' or similar.

Step 2 — Check the connection

• For network printers: ensure the Ethernet cable is plugged in and the network light is on
• For USB printers: try a different USB port

Step 3 — Restart the printer

Turn the printer off, wait 30 seconds, and turn it back on.

Step 4 — Set the printer as default

1. Go to Settings > Bluetooth & Devices > Printers & Scanners
2. Click on your printer
3. Click Set as default

Step 5 — Restart the Print Spooler

1. Press Windows + R, type services.msc and press Enter
2. Find Print Spooler in the list
3. Right-click and select Restart

Step 6 — Remove and re-add the printer

If none of the above works, remove the printer from your device and add it again.

Still need help? Email support@edisonnetworks.net or call 0203 026 6317.