---
title: VPN Connection Troubleshooting
description: Troubleshoot VPN connection issues with these step-by-step checks.
---

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# VPN Connection Troubleshooting

## Follow these steps if you can't connect to the company VPN.

If you can't connect to the company VPN, follow these steps.

### Step 1 — Check your internet connection

VPN requires a working internet connection. Make sure you can browse websites before trying to connect.

### Step 2 — Restart the VPN client

Close your VPN application completely and reopen it. Try connecting again.

### Step 3 — Check your credentials

If your password was recently changed, update it in the VPN client. Some VPN clients store old passwords.

### Step 4 — Try a different network

Some public WiFi networks (hotels, coffee shops) block VPN traffic. Try using your phone's hotspot as a test.

### Step 5 — Restart your device

A full restart can resolve VPN driver issues.

If you still can't connect, raise a ticket with: the VPN client you're using, any error messages, and what network you're connecting from.

**Still need help?** Email support@edisonnetworks.net or call 0203 026 6317.

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