---
title: What Information to Include When Raising a Ticket
description: Learn what information to include when raising a support ticket for faster resolution.
---

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# What Information to Include When Raising a Ticket

## The more detail you provide, the faster we can resolve your issue.

The more detail you provide when logging a ticket, the faster we can resolve your issue. Please include the following where possible:

### Essential Information

- Your name and company name
- A clear description of the problem
- When the issue started
- How many users are affected
- Any error messages (screenshots are very helpful)

### Helpful Extras

- What you were doing when the problem occurred
- Whether you've tried anything to fix it
- The device or system affected (e.g., laptop, phone, printer)
- Whether the issue is intermittent or constant

### For Internet/Network Issues

- Run a speed test at speedtest.net and include the results
- Note whether the issue affects all users or just you
- Confirm whether you've rebooted your router

### For VoIP/Phone Issues

- Your extension number
- Whether the issue affects inbound, outbound, or both
- Whether other extensions are also affected

The better the information we receive upfront, the less back-and-forth is needed and the quicker we can get you back up and running.

**Still need help?** Email support@edisonnetworks.net or call 0203 026 6317.

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