What's Included in Your Support Contract
Understand what your support contract covers.
Your Edison Networks support contract covers:
Included
- Unlimited remote support during business hours
- Monitoring and management of your IT infrastructure
- Patch management and security updates
- Backup monitoring and management
- User administration (new starters, leavers, access changes)
- Microsoft 365 administration
- Network management (routers, switches, access points)
- VoIP phone system management
- Security monitoring and incident response
Not Typically Included (Billed Separately)
- Project work (office moves, new system deployments, large migrations)
- Hardware procurement (we can source and quote, but hardware costs are additional)
- Third-party software support (we'll help where we can, but specialist vendor support may be required)
- Training sessions
- On-site visits beyond your contract allowance
If you're unsure whether something is covered, just ask. Email support@edisonnetworks.net and we'll let you know.
Still need help? Email support@edisonnetworks.net or call 0203 026 6317.